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American Express Airline Credits – Where Are We Now?

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Over the past few years data points would crop up of gift card purchases not triggering the annual airline credit offered on a variety of American Express cards, only to quickly be reconfirmed as working. It would appear now that those days are over. Ranging from $100-250 annually, these credits have always been a great way to get a few extra bucks for travel. To me this was always a “when” as opposed to an “if,” – so with the gift card loophole closed, what options still exist for using these credits?

The intention of these credits has never been to be used to purchase airfare, yet there data points that suggest airfare under $100 from Southwest and Jet Blue has triggered the credit. It doesn’t seem like this is a 100% guarantee, but is an option worth exploring. Also, airfare from Delta purchased partially with Delta gift cards appears to trigger the credit. The thought here is that the coding of the purchase comes through slightly differently than a normal ticket and thus Amex picks it up as non-ticket spend.

More in line with the benefit design, the following items are reported to still be working:

• Baggage Fees
• Ticket Change and Cancellation Fees
• Phone Reservation Fees
• Seat Selection Fees
• On-board Food and Beverages
• Pet Fees
• Lounge Passes and Memberships
• Southwest’s “Early Bird” Check-In
• TSA Security Fees UP TO $5.60 (data points suggest award tickets with segment fees above $5.60 are not triggering)
• United On-board WiFi (other carriers’ wifi is billed from the provider, not the airline)

For some card members these changes could be the difference between keeping and dumping a card. This will vary from person to person, but to me, these credits were effectively as good as cash. Now, I find myself in a position of seeing how best to use these credits with a designated airline without changing habits too much. It is worth the time to look at how the credits can work for you and if the value still remains on these cards.

American Express to Stop Allowing Points Earning on 3rd Party Gift Cards?

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Right now, file this one solidly in the “maybe” column. It has always been bad news to try and hit a sign-up bonus on an Amex card by buying gift cards as they have expressly forbidden this, but it has more or less been open season on regular purchases (Simon Malls excluded). The language below has been on several cards for over a year and has crept onto a few more in recent months :

“Eligible purchases are purchases for goods and services minus returns and other credits. Eligible purchases do NOT include fees or interest charges, balance transfers, cash advances, purchases of travelers checks, purchases or reloading of prepaid cards, purchases of gift cards, person-to-person payments, or purchases of other cash equivalents.“

Knowing this, how should you act? On the one end of the spectrum, this language has been around for a while and Amex hasn’t taken action across the board. My view is that this isn’t targeting the casual purchaser of gift cards, but the true manufactured spender. This language allows Amex to deny points and even trigger financial reviews and other account limiting maneuvers. Depending on how risk tolerant you are, you may decide to move gift card spending to another card or continue as is. For now, this is something to watch and it would also be prudent to take a peek at those statements and see if gift card purchases are still tracking for you.

American Airlines Updates – Award Bookings, Fees, Legal Disputes and More!

Some good news regarding AA awards – JAL award tickets can now be searched and booked on AA.com, becoming the 16th partner for AA currently bookable via the website. As of now only economy, business, and first class show up, with premium economy not being bookable.

On the flip side, AA flights are again showing up on Iberia Plus. This is great news as it opens up some sweet spots where using Avios (distance based chart) is typically more favorable than the AA zone based (soon to be dynamic) chart. Unlike British Airways Avios, which are charged per segment, Iberia Plus Avios can be used on connecting itineraries, increasing their value over their UK brother.

A couple months back Citi added 48 month language to some application links for American co-branded cards, while other remained at 24. It appears now that Citi has changed all of its applications for AA cards to 48 month restrictions. This may change one’s strategy going forward, so be sure to read the fine print on those applications.

AA has been fighting for months with its mechanics union and while there doesn’t seem to be an end in sight, American did recently win some additions to their restraining order against the union. The restraining order essentially relates to behavior from the union meant to delay flights for mechanical reasons. The courts stepped in and listed out what the union was allowed and not allowed to do in regards to AA’s requests. In short, this is a temporary win for AA customers hoping for limited mechanical delays on flights.

It appears that close-in booking fees will be disappearing from American’s award booking system in the near future. As with most award terms changes there is good and bad. The good news is pretty obvious – lower fees. The bad news is a bit hazier – American is shifting to a dynamic award chart, so while they may be dropping a $75 fee for booking within 21 days of departure, they could jack up the price of the ticket by 20k points in that time frame. This would not at all surprise me and would give award bookers fewer low cost options. While it isn’t set in stone, it certainly is a move away from transparency.

Air France’s Plans for a Post A380 World

Air France announced last month that they will be retiring all of their A380s by 2022. This comes as no surprise as the plane will be ending production in 2021 and with the advent of more efficient plane and engine designs, the behemoth has fewer and fewer profitable routes left. The A350 and 787s have opened up smaller cities for profitable direct routes, limiting the need for a major hub and spoke system. This is not unique to Air France, but they have been one of the few to succinctly lay our\t their plans for the next few years.

They are currently looking at both Airbus and Boeing to order as many as nine A330-900, A350-900 or 787-9 aircraft to replace the A380s. Air France is also replacing its A318s and A319s with the new A220-300. The airline is looking to streamline operations by both lowering fuel burn per seat and standardizing fleet products and configurations. Seeing as how the airline already has 787s in its fleet and about 30 A350s on order, it would seem the airline would go that route over new A330-900s (for the sake of standardization).

It is interesting insight into the future of air travel and a world without the super-jumbos transporting passengers. While I am sad to see the A380 (and 747) go, having flown in some of the newer generation aircraft I am happy to say they offer a higher level of comfort and do so with less negative environmental impact.

Minor Changes That Make Large Impacts

Several interesting tidbits caught my eye this past month look to elevate/differentiate brands in the world of travel. First, Dubai International Airport has opened a new lounge that is exclusively for children traveling as unaccompanied minors. As I read this, (and admittedly, I had never thought of it) I was shocked that it hadn’t been done before. It is such a great idea to provide a safe place that can entertain children on layovers and take some of the anxiety out of flying alone at such a young age.

While not nearly as meaningful of a change, it is still noteworthy that Delta is finishing up its fine tuning of changes to its international economy food and beverage service. They will soon start providing hot towels, beverages from a tray, premium appetizers, more choices, and other small touches such as post-meal chocolates. This doesn’t take the economy experience to a level on-par with business class (or even premium economy), but does elevate it to a point where as a passenger you will notice and appreciate the little bit of extra care. It will be interesting to see if and how other US carriers respond.

As of the end of July, IHG has fully eliminated miniature bath amenities at its properties around the world. According to the CEO, they currently place around 200 million units at their hotels each year. That is an incredible number and by stopping this practice they will be eliminating a lot of waste and fulfilling a portion of their company-wide green initiative. This of course means that we can expect to find bulk amenities going forward at IHG properties. A lot of folks don’t like that idea, but when the hotels take care to make sure that a) they are filled, b) they don’t have gunked up dispensers, and c) they are presented in a classy and clean way I am all for it.

United and CLEAR Announce Partnership

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First, what is CLEAR? CLEAR is a service that saves time by allowing you to bypass the first step of the TSA process, the ID check. You scan your fingerprints and are immediately escorted past the TSA ID checker. At larger, busier airports this can save a lot of time, especially for a frequent traveler.

The service normally costs $179 each year, but for United MileagePlus members the pricing is as follows:

• Global Services and Premier 1K members will receive a CLEAR membership free of charge
• Premier Platinum, Gold, and Silver members, as well as most United credit card members, will receive a discounted membership rate of $109
• All other MileagePlus members can purchase membership for $119

Delta also has a partnership with CLEAR and the pricing seen here closely reflects that of Delta. Overall, this is a great development – especially for United elites at a busy hub airport.

Another Data Breach – This Time Capital One

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I feel like we are all so numb to data breaches – at this point is there ANYONE that hasn’t had data affected? I guess the answer is yes if you have never had credit, don’t have a social security number, have never shopped at Wal-Mart, Target, Home Depot, Lowes, eBay, Adobe, Marriott, or don’t use Facebook, Yahoo….you get the point. The latest major breach hit Capital One to the tune of 100 million US customers and about 6 million Canadian customers. While data that was accessed varied by person, Capital One, like so many others is offering free credit monitoring. Updates on the situation can be found here: https://www.capitalone.com/facts2019/

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Boeing 737 MAX Update

Southwest, who is currently the largest operator of the Boeing 737 MAX aircraft announced that the they have kept the aircraft off of the schedule until at least Oct 1. Both United and American Airlines stated they would consider extending the grounding if warranted.

The reason for this grounding extension comes from new FAA findings of an additional software flaw that is related to runway stabilization. This was found as part of the testing the FAA is doing on the Boeing software enhancements and highlights the importance of these tests and checks for crew and passenger safety.

Boeing is continuing to work on a solution and airlines are ready to extend their grounding of the 737 MAXes if necessary.

Russian E-Visa and New Requirements for a US Visa

Having applied for multiple Russian visas in the past, I was thrilled to hear that they are going to be moving to an e-visa in 2021. The visa would be single entry, valid for 16 days, with an expected cost around $50 USD. My personal experience obtaining this visa in the past has been painful with multiple trips to the consulate, an inability to get clear answers, and costs in the neighborhood of $250 for just the visa (no processing or outside firm usage costs).

My firm belief is that visa fees only punish tourists and those in the tourism industry. Many times these fees are used as retaliatory measures – country A imposes higher visa fee on country B, country B in turn raises fees on country A. It is a lose-lose in my book. Seeing Russia drop their current effective $198 visa fee to $50 while also providing an easier process for travelers is fantastic.

The United States however, is now requiring visa applicants to disclose social media accounts, which as expected has brought mixed reactions. On several occasions I have been asked about my cell phone when entering a country, but I have never had to answer questions about, or show my social media accounts. On the one hand, I have nothing to hide, yet, there is so much content that could be misinterpreted.

As with most changes like this, the question of HOW they will be used is key. There are the obvious indicators, such as posts regarding ones plans to attack the United States, but then there are other items, such as an individual arriving on a tourist visa who is a member of Facebook or LinkedIn groups about working or doing business in the United States.

I do believe that we will see more countries looking to tie physical individuals to their online presence and monitor them under the guise of state security. This is already done internally in China, and I think it is only a matter of time till this is expanded.

American Express Updates

June seemed to be a busy month for American Express with some new features and updates to existing products.

First up, the American Express Hilton Ascend will revert to its prior name, Hilton Surpass. I can’t figure out much of a reason for this, beyond the fact that the name was too close to the Hilton Aspire and that consumers were confused. It seems this re-re-branding will end up being a expense that American Express would rather not make, but that they feel is worth it in the long run.

Speaking of the Aspire, American Express mildly devalued the annual $250 resort credit as it no longer can be applied towards advance purchase rates. Typically these rates are less expensive AND enabled individuals to use the resort credit at the end of the year without losing it if they planned a trip in the future. I say this is a slight devaluation as the $250 credit remains intact, only now it’ll only apply to charges run during the stay.

The personal Gold Card has been a favorite of mine after it’s revamp late last year, but a common complaint was that it only coded US restaurants at 4x. Well, that has changed as now American Express had added this feature as of June 6. Keep in mind that the awarding of 4x depends on how the card processor is coded, so be mindful of that as you look at your statement. I have had some success calling Amex when I haven’t gotten the points I felt I deserved, but as with most things in this realm, YMMV.

In what I believe is an attempt to reduce abuse of the Membership Rewards program, Amex will now not allow transfers of points to authorize user frequent flyer accounts until that AU has been on the American Express account for 90 days. This will go into effect on September 1. Related to this is that as of September 28, no longer will business card authorized users be able to have their own Membership Rewards accounts. Points accrued will all be pooled under the main account.

American Express also announced that if card members don’t pay their bill on time they will forfeit the points earned during that billing statement. While we have always said carrying a balance is the first big no-no in the points game, this really adds an incentive to make sure the bill is paid on time!

Another interesting development is that it appears Ebates is working to bring Membership Rewards earning possibilities to CURRENT Ebates members. Under the current setup of the partnership it has been impossible to convert or select whether you earn cash back or Membership Rewards. It was required to create a completely new Ebates account and then select MR as your earning preference. Ebates is currently working with American Express to be able to offer this to current members. While I don’t know what all is involved in such a move, I am glad that both companies are working to make it happen.

Last, but certainly not least, the American Express Gold Card has its limited edition rose gold option back until July 17th! The catch here is that it is only available via referral from an existing member. The good news for you all is that I am a member with a referral link. While the best public offer currently out there (of which I am aware) is a 50k sign-up bonus, this link offers 40k, BUT also the rose gold card. I will say though, I do get a lot of comments when I pull out this card, and I do believe it is the prettiest of all of the cards in my wallet. So, if you are interested, feel free to use my link!

Global Entry Interview Delays

Through September 30, it is going to be a lot more difficult to find an opening for the required Global Entry interview with a Customs and Border Patrol officer. Due to the ongoing humanitarian crisis at the Mexican border, staff from around the US has been re-assigned there causing delays in normal operations. As with most things it is always better to start early than to wait until the last minute. My Global Entry expires at the end of October and I submitted my renewal application back at the end of January and it is still in review. At the rate things are going there is a very good chance that I will lapse before being able to interview. So if your window to begin the renewal process is coming up (1 year prior to expiration), jump on it, as we don’t know how long the wait will be!

Citi Removes Valuable Benefits

All I can say about this one is – WOW. Citi, like many issues offers a host of ancillary benefits for holding their cards, most which are seldom used by cardholders, but when used can provide a huge amount of value and ease of mind. As of September 22, Citi is removing the following benefits:

• Car Rental Insurance
• Trip Cancellation and Interruption Protection
• Travel Accident Insurance
• Trip Delay Insurance
• Baggage Delay Protection
• Lost Baggage Protection
• Citi Price Rewind
• 90-Day Return Protection
• Roadside Assistance
• Travel and Emergency Assistance
• Medical Evacuation
• Missed Event Ticket Protection

While navigating some of these benefits can be time consuming and a tad cumbersome, there is a lot of value being stripped away from Citi’s cards with the removal of these benefits. Price rewind and 90 day return protection are two major items that really hurt.

Citi stated that these benefits weren’t being used often and effectively that is why they removed them. To me this is a cop out. IF they weren’t being used, THEN there would be no cost to Citi. Citi could claim all of this value by offering them, but not have to actually pay for it. It is a win-win. What is actually going on (in my opinion), is that a small number of people were using the benefits in a major way (within the rules of the program) and Citi wanted to put a stop to it. Like with most things, this is about cost savings. Nothing else. My prediction here is Citi may lose a handful of customers, but will see some major spending shift away from their cards and onto their competitors with the removal of the purchase protections.

What do you plan on doing with your Citi cards now that these benefits are going away? Let us know in the comments!

Other Airline Tidbits Only I May Find Interesting

You may find them interesting as well, but really these are items that are noteworthy, innovative, or generally worth keeping an eye on.

KLM opened a paid restaurant in its business class lounge in Amsterdam. I think this is great. Most business lounges don’t offer a sit down restaurant with table service, and now that option exists with an menu with a decent amount of choices. All of the traditional lounge amenities are still in place, so this hasn’t been done at the expense of the buffet. I like it when airlines innovate in a positive way and I think this is a great example of that.

Jet Blue just purchased 13 Airbus A-321 XLRs. Why is this important? This means that Jet Blue will have a fleet that easily capable of penetrating into Europe. This coupled with the London announcement heavily hints at Jet Blue working to become a larger player in trans-Atlantic air travel.

Emirates announced that it will begin to “unbundle” business class tickets on certain routes. What does this mean? Well, it means you can purchase a business class ticket that is effectively just the seat and the on-board experience. You don’t get the lounge access, the additional multiplier on your flight miles, and you can’t select your seat ahead of time. I think for a lot of flights this could be a very solid value proposition, especially if it saves a decent amount of money. The question is – will others follow suit?

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Membership Rewards (MR) points from American Express can be earned using several credit cards such as the American Express Blue Business, Business Gold and several version of the Platinum Cards.

Every few months Amazon rolls out a promotion that offers discount on anything that Amazon sells (excluding Amazon giftcards and items sold via third party sellers) when at least 1 (MR point) is used for the purchase with a linked card to Amazon account. With the current promotion (targeted) you can get 20% off (max $50) by using atleast 1 MR point at checkout. In theory, using points for shopping at Amazon is really a bad idea because the value is under 1cpp and with travel redemption you can easily get upwards of 2cpp or much higher.

Go to this link to see if you are targeted for the promotion. You need to add a membership rewards earning card for this deal. If you do not have one and are looking to apply I highly recommend the American Express blue business card (no annual fees, 2X MR points on the first $50k spent each year and 0% APR for 15 months).

In past I’ve purchased gift cards to places like restaurants, Uber, Netflix to take advantage of savings for places I already eat or shop. Below is an example of how I am using just 1 point to get 20% off ($50) on my purchase. Note in my purchase I have used Amazon giftcards purchased from Kroger to earn fuel points and you may have read my blog where I have paid next to nothing on gas for the last two years. So I am not required to charge the balance of this purchase on the credit card but I can use a combination of credit card (that earns MR points) along with gift cards to further improve my returns and savings.

If you are not targeted for the promotion you may try chatting or calling Amazon as some have reported that Amazon was able to manually add this offer to the account. If you already have a MR earning card make sure to link it now so you can participate in future deals

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Asiana and Korean Air Getting Rid of First Class

As of June 1, Korean Air has removed first class from 76 of its 111 international routes while Asiana has stopped selling first class seats on flights from September 1 onward. I am generally not a fan of this move but there are a couple of things to consider. First, across the board business class has improved to a point where many airlines have business classes that surpass the first class product of other airlines, and certainly the first class products from years past. Second, with the that in mind, it makes sense to reconfigure and increase revenue, filling otherwise empty (first class) seats. Lastly, and specific to Korean – they had such an odd and inconsistent first class hard product. They had planes with large but extremely open seats, others with extremely private “suites” with doors, and planes that had the exact same hard product for business and first class with the only difference being food and amenities.

Both airlines offer a super solid business class, so while I am not concerned on that front, it does make me wonder what we will see from other airlines. Recently both Emirates and Singapore released gorgeous first class suites, but we have also seen US based airlines remove their international products. The elevation of business class products is promising and my hope is that we continue to see innovation and improvements in these areas along with a solid selection of fun and interesting premium products for international travel.

New Partnerships

Capital One made a splash when it added the ability to transfer points to airline partners last December, elevating their rewards program. Since that time they have continued to impress by phasing in new partners and offering some solid transfer bonuses. With the addition of JetBlue, Capital One now has a total of 15 partners and while most have transfer rates of 2:1.5, JetBlue’s will be 2:1. JetBlue also partners with American Express, Chase, and Citi, with transfer ratios of 1:0.8 for American Express and 1:1 for both Chase and Citi.

Speaking of Capital One bonuses, from June 1 – June 30, Capital One is offering a 20% bonus on miles transferred to Flying Blue. While they do have dynamic award pricing in place, Flying Blue also has great promo redemptions that can provide outsized value, especially if you are willing to re-position for a flight.

Aeroplan and Etihad announced a partnership for reciprocal earning between the loyalty programs. Star Alliance status benefits will not be honored on Etihad flights and it is unclear what the ultimate state of this partnership will be. There have been a number of rumors swirling around about Etihad moving away from its partnership with American Airlines and even rumors of it joining Star Alliance. I find it very unlikely that the latter would happen as Turkish Airlines has invested a lot of money recently into their new airport and expanded route network and I don’t see them being okay with a close competitor in the region added to the alliance. That being said, having Etihad award flights bookable via Aeroplan in the future would be something nice and would allow for easier access via Amex’s Membership Rewards.

American Express has added it’s 19th partner in Qantas, which while not a super exciting addition, still shows that Amex is out there looking to expand its partnerships. I’ll have to give Qantas a second look and see what sweet spots exist, but at the end of the day, more partners is ALWAYS better then fewer partners, so this is easily chalked up as a win.

Interesting Changes at American Express

The big (and bad) news here is that as of August 1, Priority Pass Select memberships issued via American Express will no longer be accepted at Priority Pass restaurants. This change affects both American Express branded and co-branded cards with this benefit. Before you panic, Chase and Citi affirmed that they were not changing this policy, so cards such as the Citi Prestige, Chase Sapphire Reserve, etc still will provide access to the restaurants. For those not as familiar with this aspect of the program, there are a number of airport restaurants (mainly in the United States) that offer a credit (usually about $28) per member and authorized guest per visit. It is great benefit and allows Priority Pass to exist in airports/terminals where lounge space is limited or non-existent. There is nothing to celebrate here and no silver lining to this announcement on its own, from what I can tell.

However, the bigger picture (in my opinion) is different for American Express vs. the competition. American Express has, by far the widest lounge network of any of the cards on the market and are the only credit card issuer that owns and operates their own permanent lounges (18 total between Centurion and non-Centurion lounges). They have announced plans to open 4 additional Centurion lounges in the US (JFK, LAX, DEN in 2019 and CLT in 2020) and have been making interesting acquisitions to round out their lifestyle branding. Most recently American Expressed acquired Resy, a restaurant reservation platform that focuses on high-end and high demand restaurants offering elevated dining experiences. With American Express backing it, I think the expectation here is for Amex customers to get some sort of priority, adding to the exclusiveness of the cards.

Airport Changes Part of a New Trend?

I remember growing up that anyone at any time could go to an airport gate if he/she was willing to go through airport security. That was of course prior to September 11th which necessitated the restricting of airport access. As of May 4, the Tampa airport joined Pittsburgh in allowing non-ticketed individuals beyond security. While there are a limited number of passes available, it is nice to see airports finding ways to relax the rules without affecting safety.

If you happen to be one of those non-ticketed individuals that goes through security (or if you are ticketed as well!) you may start seeing antimicrobial trays at security starting as early as July in roughly 30 airports around the country. SecurityPoint Media and Microban International worked to create the new “SecureTray,” that will hopefully work to reduce the spread of bacteria and viruses between airport goers.

Odd New Way to Earn and Burn Points?

Uber, or should I say scUber through June 18th is offering lucky riders with a chance to book a submarine rideshare for hour long rides off the shore of Queensland, Australia. It is required to book for 2 people at a cost of roughly $2,065 total. While that is steep perhaps they’ll honor the $15 monthly Uber credit on the American Express Platinum!

If you’re short on miles, or just want to pad your earning stats for bragging rights, consider signing up with NASA to have your name sent to Mars in 2020. You have until September 30 to register and you’ll be able to collect a cool 313 million miles. I haven’t gotten word on what the award chart looks like for these miles, but I’d imagine it isn’t that great, so I would advise diversifying your portfolio!

Capital One Venture Card Adds Global Entry/TSA Pre-Check Benefit

Over the past 6 months I have been very impressed with Capital One as they introduced the ability to transfer points to partners, then expanded the number of partners and now have announced that as of June 12, their Venture Rewards card will come with a $100 credit towards Global Entry or Pre-Check. What makes this deal even sweeter is that the $95 annual fee is waived for the first year, meaning you can pick up Global Entry for free! While I would not recommend getting this card if you are below 5/24, it could be a solid addition for those that are over and are looking to get Global Entry for themselves or gift it to someone else.

British Airways Avios Award Chart Devaluation

British Airways announced last month that May 30 would see a change to award redemptions. While we all held our breath assuming the worst and hoping for the best – the end result isn’t really all that painful. For years British Airways had been a fantastic option for short-haul flights on partner metal and while they may no longer be as much of a steal as they once were, they still offer some sweet spots. Luckily, most pricing didn’t increase beyond 10% and the new rates can be seen below in a chart from Dan’s Deals.

I’ve said it once, and I will say it again – charts will devalue and prices will always rise. Don’t horde your points, USE your points. This increase was pretty mild and didn’t really affect a lot of my usage, but serves as a nice reminder to stay on top of those point balances.

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Over the past couple of weeks I have had several people come to me with curious cases involving interactions where a person of authority/subject matter expert has been blatantly incorrect regarding a policy. I wanted to share these experiences as a reminder that we can’t always rely on company representatives to know the ever-changing rules regarding points/miles, status, or other programs in this hobby.

The 5/24 Trap

The first of these instances involves a friend of mine that applied for the Amazon credit card from Chase and was told by a customer service representative that the card was NOT subject to 5/24. She applied and was promptly rejected – due to being over 5/24. She called the reconsideration line and of course they reaffirmed the decision on the same basis and stated that the customer service representative had been wrong. It USED to be that the Amazon credit card was not subject to 5/24, but that has not been the case for quite a while. While this isn’t the biggest deal, had she done some searches online or posted on a forum, this information would have come out and she could have avoided an unnecessary inquiry.

Inhospitable Istanbul

The second involves semi-frequent traveler friend of mine who recently messaged me stating that he had been turned away at the new Turkish Airlines Miles&Smiles Lounge in Istanbul. While my friend was flying economy, he does hold Star Alliance Gold status. The agents kept telling him that he had to be flying in a premium cabin to access the lounge and his response was that he had always been granted access at the lounge at the old airport. While I chalk this up to being confusion on the part of the agent due to the being a new lounge at a new airport, it is still totally unacceptable. He and I got into a discussion about how I have come to prepare for a lot of these types of things and routinely screenshot or bookmark terms and conditions so that I can quickly diffuse or bypass these situations. I provided a link to the Turkish Airlines website showing that he does in fact have access.  Hopefully on his return flight back through Istanbul he will be granted entry as he is armed with the entrance policy.

Confusion at The Club

Back in March I was flying home from Houston and had a stop in Atlanta. I had been chatting with a guy on the flight from HOU-ATL and as we both had layovers in ATL, I offered to bring him to The Club at ATL lounge as one of the 2 guests I am allowed using my Priority Pass card via my American Express Platinum. Upon arriving, we found a fairly quiet lounge with the usual friendly host at the front. I presented my card and the exchange went something like this:

Host: “Thank you so much, just so you are aware, there is a charge for guests.”

Me: “I am allowed 2 guests free of charge with Priority Pass Select, I have done that at this lounge before on several occasions.”

H: “Well, we do restrict access due to capacity issues and cannot always honor the guest allotment or even all Priority Pass members.”

M: “Yes, I understand all of that, but a) you didn’t say we couldn’t come in, you are saying there is a fee, and b) from what I can see there are no capacity issues at the moment. Is there a supervisor here, with whom I can speak so that I can understand what terms have changed on my card?”

At this point the host did something on her computer and looked up with a smile and said, “Oh, I see…there is no issue, please come in and enjoy yourselves!” I was somewhat baffled by this interaction as it wasn’t until the end that she actually scanned my card, so I am not sure from what sort of logic tree she was working. In the end, she was very friendly, and the result was at it should have been, but just took a while to get there.

Gift Card Gaffe

Just two weeks ago I stopped into an Office Depot/Office Max to purchase some gift cards (using my Ink Plus, of course for 5x) and was told at the checkout counter that I couldn’t use “that card” to pay for the gift cards and was told that I would need cash or debit. I pushed back hard on that and asked for a manager. Typically I don’t like to draw attention to gift card purchasing activity, but in this case, I had dealt with the manager several times and this store had been typically friendly to purchasing. The manager came up, recognized me and asked what the problem was. I explained and he said it wasn’t a problem and the cashier explained that he “thought I was using a gift card.” This was odd to me as the card is CLEARLY a credit card and he never mentioned to me that he thought I was trying to pay with a gift card.

Bottom Line

I truly don’t believe that any of these individuals were being malicious, but in each case they were all ignorant to the policies, or made incorrect assumptions without asking the right questions. The common theme here is to arm yourself with a solid understanding of what your rights are and how the various programs work. In Atlanta, I think most people would have paid the money or walked away because why would the person who WORKS at The Club be less informed of the policies than a visitor? The good news for my friend who attempted the Turkish lounge visit is that he will be flying back through in a week or so and now has the policies from the Turkish Airlines website to show if he gets pushback again. As always, use the resources available, and when in doubt phone a friend or post to the Credit Card 101 page for quick answers from those in the know!

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April Devaluations Don’t Bring May Flowers

Last month we touched on United’s move to dynamic award pricing and Korean Air’s removal of the stopover benefit. This month, as expected, American blindly followed United into the world of dynamic award pricing. On top of that we have seen announcements of devaluations/changes/enhancements (whatever you want to call them) from British Airways, JetBlue, and Avianca.

American’s switch is not at all a surprise, but this coupled with the loss of the 10% discount (up to 10,000 miles per year) on award redemptions for holding AA cobranded credit cards really stings. As I have said many times before – dynamic pricing hurts customers as it makes it impossible to plan for award redemptions and to set targets. It is an opaque (at best) system that leaves customers guessing. Like United, partner awards remain unchanged (for now), but only because implementing such a system with partners is difficult. It will be something to watch for across the carriers over the next year.

JetBlue’s change may have been somewhat minor, affecting only their Mint product, but does show that they can value points used on their products differently. Historically JetBlue points have been worth roughly 1.3-1.5 cents per point when it came to award bookings. Last month JetBlue has been setting award prices on their Mint product to provide a point value closer to 1 cent per point. This represents a ~15-33% devaluation on those seats. JetBlue points have never been the most valuable, but the Mint product is one of the best ways to fly across the country. This devaluation makes it 33% more expensive to book and potentially out of the reach of the average JetBlue customer.

LifeMiles (Avianca’s loyalty program) announced that they are adjusting rates on their US award redemptions starting July 15. Currently US redemptions cost between 7.5k-12.k with a flat fee of $25. That will be expanding to 6.5k-13.5k and with a fee between $10-25. Overall these changes aren’t bad and they provided this example chart (which does show both increases and decreases).

I’m not entire sure how this would work, but my gut tells me this chart “adjustment” is somehow related to United’s move to a dynamic award pricing model. Avianca claimed this was to align the program with other award programs. Let’s take a guess at what Avianca’s only US partner is…. yup. United! Again, these changes are pretty benign and for short-hauls are actually positive, but the timing is a tad suspect.

Right at the end of April, British Airways announced that it would be changing its award chart as it relates to partner redemptions. Avios historically has been one of my favorite currencies to use for short-haul flights. Although the days of 2.5k point flights are long gone, there were still a number of very reasonable routes clocking in at 4.5k and 7.5k. There have been a few leaks over the past few days surrounding this new chart (which is formally being released on May 30th), and we will have a separate article addressing those changes and how to best maximize Avios going forward.

Delta Renews Partnership with American Express

Delta and American Express have renewed their partnership through 2029. This relationship has been in existence since 1996, so a 10 year renewal will push this relationship to over 30 years. WOW. Delta expects to see a financial benefit of roughly $7 billion per year by 2023 from this relationship. DOUBLE WOW. That is massive and is double what they are seeing today. But what does all mean for current cardholders, prospective cardholders, and passengers?

According to Delta, we can expect to see continued investment in Delta SkyMiles benefits offered by American Express. They will continue to offer Sky Club access for their Delta Reserve cardholders as well as American Express Platinum Card Members. This also provides reassurance of the continuance of SkyMiles as a transfer partner of Membership Rewards.

In some ways this sounds as business as usual (and it is). This is a good thing though and doesn’t leave customers wondering what will happen to the cards, benefits, and relationships as we have seen with AA/US Airways and Citi/American Express, Marriott/SPG and Citi/American Express, and Hilton with Citi/American Express.

Chase offers First Transfer Bonus; Rocky Relationship with United?

First the good news – Chase has launched its first transfer bonus, a 30% bonus when transferring Ultimate Rewards to British Airways’ Executive Program. In the past American Express had routinely had some handsome Avios bonuses (most recently 40%), so seeing Chase enter this type of promotion is welcome news – especially in the face of a potential Avios devaluation.

This bonus offer is good until June 16th and Ultimate Rewards members can partake as many times as they’d like. While I generally dissuade speculative transfers, this could be a good opportunity to do so if you are relatively certain of upcoming travel utilizing British Airway’s program.

During United’s Q1 earning’s call the topic of the United-Chase relationship came up and the response was essentially that United was keeping their options open. They acknowledged that the MileagePlus program is
“one of our single biggest margin growth opportunities,” but that it was felt that the co-brand performance didn’t match that of their peers. That is an interesting note, especially in the face of the renewed Delta-American Express partnership.

With American Airlines with Citi, that doesn’t leave many choices for United. I can’t see United moving to Barclay’s (with AA having products there as well). In my mind that leaves the door ajar for banks such as Capital One, Bank of America, Wells Fargo, or US Bank. Bank of American has a fairly cozy relationship with Alaska, which may have some protective covenants preventing a United Relationship. Capital One has dabbled in co-branding over the years, but has never had an large airline. Wells Fargo and US Bank just aren’t competitive in the reward space, so it is unlikely that they would make such a commitment, but I could be completely wrong on this one.

I think passengers care very little about with which bank the cobranded card is affiliated. Cardholders want benefits and value. The airlines want the cash and the multi-channel marketing opportunities. This will come down to whomever can offer the best. For what it is worth, my money is on United staying with Chase.

Extra Fee to Guarantee Entry to Priority Pass Lounges?

I am not so sure what to think about this one, but early in April a handful of UK based Priorty Pass lounges began offering the option to pre-pay a £5 reservation fee per person to guarantee entree. On the one hand, having been in some really crowded lounges (and turned away from others), I like the idea of this nominal fee. The other side of me has me wondering how much exclusivity is left to the lounge benefit if everyone else also has access. It is clearly a double edged sword. For roughly $7, it seems like a small price to pay to guarantee entry and presumably some snacks, drinks, and more comfortable seating than would be found elsewhere in the terminal.

Currently, these are the lounges offering this option:

• Birmingham (BHX)
  • No1 Lounge
• London Gatwick (LGW)
  • My Lounge (North)
  • No1 Lounge (North)
  • No1 Lounge (South)
• London Heathrow (LHR)
  • No1 Lounge (T3)

T-Mobile Introduces Mobile Banking Paying 4% APY!

T-Mobile officially rolled out their mobile banking program that they had been piloting since late last year. The notable pieces of this program are that they pay 4% APY on balances up to $3,000 provided the account holder deposits at least $200 per month into the account. The balance above $3,000 earns a much more modest 1% APY.

There are no fees with this account and T-Mobile will even cover the first $50 if you overdraft, provided you repay that amount within 30 days. The account is fully insured by the FDIC and is run by Bank Mobile. Users will have access the Allpoint network of ATMs, which currently number about 55,000. Users can withdraw there for no fee and will have access to traditional services like mobile check deposit and bill pay.

New Benefits for All Holders of World and World Elite Mastercards

In the same way our card issuers (American Express, Chase, Citi, etc.) provide us with benefits such as travel insurance, price protection, the network owner, Mastercard has announced a long list of new benefits coming to their World and World Elite cards on July 1.

From Mastercard, here are the new benefits:

• Lyft : World Elite cardholders will receive a $10 credit for every five rides taken in a calendar month, which will be automatically applied to the next ride, capped at once per month.
• Fandango : World Elite cardholders will earn double Fandango VIP+ points for the movie tickets they buy. This means cardholders will get 500 Fandango VIP+ points (worth $5) for every two movie tickets they purchase via the Fandango app or Fandango.com, which can be used towards purchasing movie tickets on Fandango or towards streaming movies and TV shows on FandangoNOW.
• Boxed : World Elite cardholders will earn 5% Cash Rewards on their Boxed purchases, which can be used towards future purchases on Boxed.
• Postmates : World and World Elite cardholders will receive $5 off every order of $25 or more.
• Cell Phone Insurance: World and World Elite cardholders will be eligible for Mastercard Cellular Telephone Protection when they charge their monthly telephone bill to their World or World Elite Mastercard. This benefit—with a maximum liability of $600 per claim for World cardholders and $800 for World Elite cardholders—covers stolen or damaged mobile phones as well as cosmetic screen scratches even if they don’t affect the ability to make or take a call. Cardholders simply have to submit a claim if they incur a loss, up to $1,000 per year.
• Mastercard ID Theft Protection™: Cardholders who register for Mastercard ID Theft Protection will have access to an enhanced Mastercard ID Theft Protection™ benefit suite that provides end-to-end digital servicing to monitor their personal information. Additionally, cardholders have access to a team of identity theft resolution specialists, available 24 hours a day, seven days a week, 365 days a year to help quickly resolve any identity theft incidents that may occur.

To me the Lyft, Postmates, and Boxed deals are the most enticing, especially if the cardholder is already using these services on a regular basis. The Postmates offer is great as it is effectively unlimited in regards to the number of times it can be used. If your orders are consistently around $25, this is a nice free 20% off on every purchase.

So how do you know if your Mastercard is a World or World Elite? It isn’t consistent from card to card, but look for the words “WORLD” or “WORLD ELITE” either above or below the Mastercard logo on either the front or back of the credit card. Looking at my cards I have found multiple variations. If you are unsure, you can always call the issuing bank using the number on the back of the card and ask.

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